Frequently asked questions
Straight answers before you upload or pay
These answers cover the image workflow, credit rules, billing, and privacy. For an account-specific issue, email hello@aiphoto-enhancer.com.
What does AIphotoenhancer do?
It processes JPEG, PNG, and WebP images in four modes: Auto Enhance, HD / 4K, Unblur, and Sharpen. You can compare the processed image with the original before downloading it.
Can it recover detail that was never captured?
No. Enhancement can improve apparent detail, edges, color, and contrast, but an AI model may guess when information is missing. Keep the original and inspect faces, text, fine patterns, and documentary details closely.
Which files can I upload?
The service accepts JPEG, PNG, and WebP files up to 10 MB. HD / 4K and Unblur are limited to 24 megapixels of output. A smaller source file or 2x output may work when 4x exceeds that limit.
How many credits does each mode use?
Auto Enhance and Sharpen use one credit per completed job. HD / 4K and Unblur use four credits. The workspace shows the cost before processing starts.
What do I get for free?
A guest receives one browser-based credit. The first successful sign-in adds one account credit. Guest eligibility may be limited by browser and anti-abuse checks.
How does Pro work?
Pro Monthly costs $9.99 USD per month and Pro Annual costs $69.99 USD per year. Both provide 200 credits each month. Annual billing is charged once per year, while the credits still refresh monthly.
Do monthly credits roll over?
No. The 200 credits included with Pro refresh each month and unused monthly credits do not roll over. Credit-pack credits do not expire while the account remains available and are used after monthly credits.
How do I cancel Pro?
Sign in, open Account, select Manage billing, and cancel through the Subotiz customer portal. Cancellation normally takes effect at the end of the paid period and prevents the next renewal.
Can I get a refund?
Completed charges are normally final, but we review eligible requests submitted within 7 calendar days. Duplicate charges, charges after confirmed cancellation, unauthorized charges, and verified service failures are reviewed. The full conditions are on the Refund Policy page.
Where are my card details stored?
Subotiz hosts checkout and the billing portal as our merchant-of-record payment provider. Your card number and security code do not pass through AIphotoenhancer application servers. We store the customer, order, and subscription identifiers needed to provide your plan.
What happens to my image?
The image is sent to fal.ai for the selected processing job. AIphotoenhancer does not place it in a public gallery or store the image file in the account database. fal.ai storage and CDN handling are described in the Privacy Policy.
Who owns the processed image?
You keep the rights you had in the source image. Processing does not give you new rights in material you did not own, and local law may affect rights in AI-assisted output. Do not upload content without permission.
Need a billing or privacy answer tied to your account? Contact support.