Cancel renewal yourself. Contact us about a completed charge.

Canceling a subscription

Sign in, open Account, select Manage billing, and cancel through the Subotiz customer portal. Unless Subotiz shows a different effective date, cancellation stops the next renewal and Pro remains active until the end of the paid billing period. Cancel before the renewal date shown in the portal. Deleting the AIphotoenhancer account by itself does not guarantee that Subotiz billing has stopped.

Subscription refunds

Subscription payments are normally final once the paid period begins. We will review a request submitted within 7 calendar days of the charge when it concerns a first subscription purchase and the paid credits have not been materially used. Renewal charges normally do not qualify because the renewal date is available in the Subotiz Customer Portal, but we will review a duplicate charge, a charge after a confirmed cancellation, an unauthorized charge, or a verified service failure that prevented meaningful use of the paid service.

Credit-pack refunds

A credit pack is delivered to the account after payment. We will review a refund request made within 7 calendar days if none of the purchased pack credits has been used. Once any pack credit has been spent, the pack is normally nonrefundable. Duplicate and unauthorized charges will still be investigated.

Failed image jobs

A job that fails before completion should release the reserved credits automatically. If the balance does not recover, contact support with the account email, approximate time, selected mode, and error message. Do not send the image unless we provide a secure upload method.

How to request a review

Email hello@aiphoto-enhancer.com with the subject line "Refund request." Include the account email, Subotiz invoice or order ID, charge date, purchase type, and reason. Never include a full card number or security code. We normally acknowledge the request within two business days and may ask for more information.

Approved refunds

Approved refunds are sent through Subotiz to the original payment method. Bank processing time varies and is outside our control. Refunded credits may be removed from the account. Taxes are refunded when required and when Subotiz makes that adjustment available.

Consumer rights

Some countries provide cancellation or withdrawal rights for digital services, and those rules may include exceptions once performance begins with the consumer's consent. Where mandatory law gives you stronger rights, that law controls over this policy.