Contact and support
Tell us what happened
Email hello@aiphoto-enhancer.com. We normally reply within two business days, Monday through Friday. Billing and account-security requests may take longer if we need to verify ownership.
For the fastest answer
Include the email address on the account and the page or tool you were using.
- For a failed image job, include the file type, file size, selected mode, and exact error message.
- For billing, include the Subotiz invoice or order ID shown on your receipt.
- For a refund review, include the charge date and a short explanation of what went wrong.
Never send a card number, security code, password, Clerk verification code, or private image by email.
Image processing problems
The service accepts JPEG, PNG, and WebP files up to 10 MB. HD / 4K and Unblur jobs are limited to 24 megapixels of output. If a job fails, try the original file, use 2x instead of 4x, or export the image in standard RGB color. A failed server-side job should release the reserved credits automatically.
Account access
Clerk handles email verification, Google sign-in, sessions, and account security. If you can reach your account, use the account menu to update profile or security details. If you are locked out, email us from the address associated with the account. We will not ask for your password or one-time code.
Plans, invoices, and cancellation
Sign in, open Account, and select Manage billing. The Subotiz customer portal lets you update payment details, view invoices, and cancel renewal. Cancellation normally takes effect at the end of the paid billing period. Our Refund Policy explains when we review a completed charge.
Privacy requests
Use the subject line "Privacy request" and state whether you want access, correction, deletion, or a copy of your account data. We may ask you to verify control of the account before acting. See the Privacy Policy for the records we may need to retain.
Before you write
The FAQ covers credit usage, image privacy, subscription renewal, cancellation, and common result-quality questions.